FAQ
If you have questions about your package, we have compiled a list of frequently asked questions here. We hope you find it helpful! If not, please do not hesitate to contact us.
1. How long will it take to receive my order?
The average delivery time for our packages is 5-7 business days. We are a company that cares about the environment and wants to do our part to make the world a better place. When we reach the minimum order quantity, we ship all orders at once. We hope you understand and want to help us make a difference.
2. How can I track my order?
Once your order has been shipped, you will receive a tracking number that will allow you to follow the package online on our tracking page. Please also check your spam folder, as sometimes our emails end up there. The Track & Trace system may take a few business days to become active.
3. It has been 10 business days, and I still haven't received my package?
We are sorry this happened... Have you checked the Track & Trace code? Sometimes packages get stuck at customs. Please wait another 3 days. We apologize for the inconvenience, but in 99% of cases, the package will still be delivered. Have you waited 7 business days plus another 3 days? Contact us, and we will find a solution together.
4. Can I cancel or modify my order?
We understand that plans can change. If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee changes after the order has been processed.
5. Do you offer refunds or exchanges?
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact us within 30 days of receiving your order to arrange for a refund or exchange.
6. What payment methods do you accept?
You can securely pay with us using a credit card.
7. How can I contact customer service?
You can contact our customer service via email. Our contact details are available on the contact page of our website.
Most questions have been addressed here. However, if you don't find the answer to your question, please feel free to reach out to us.
1. How long will it take to receive my order?
The average delivery time for our packages is 5-7 business days. We are a company that cares about the environment and wants to do our part to make the world a better place. When we reach the minimum order quantity, we ship all orders at once. We hope you understand and want to help us make a difference.
2. How can I track my order?
Once your order has been shipped, you will receive a tracking number that will allow you to follow the package online on our tracking page. Please also check your spam folder, as sometimes our emails end up there. The Track & Trace system may take a few business days to become active.
3. It has been 10 business days, and I still haven't received my package?
We are sorry this happened... Have you checked the Track & Trace code? Sometimes packages get stuck at customs. Please wait another 3 days. We apologize for the inconvenience, but in 99% of cases, the package will still be delivered. Have you waited 7 business days plus another 3 days? Contact us, and we will find a solution together.
4. Can I cancel or modify my order?
We understand that plans can change. If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee changes after the order has been processed.
5. Do you offer refunds or exchanges?
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact us within 30 days of receiving your order to arrange for a refund or exchange.
6. What payment methods do you accept?
You can securely pay with us using a credit card.
7. How can I contact customer service?
You can contact our customer service via email. Our contact details are available on the contact page of our website.
Most questions have been addressed here. However, if you don't find the answer to your question, please feel free to reach out to us.