Return policy
Returns
Can I return my order?
Yes, it is possible.
If you are not satisfied with the items you ordered, you may return them within 30 days of receipt.
To be eligible for a return, your order must meet the following conditions:
- The order must still contain all relevant parts and components, and the packaging must be intact as when the product was received.
- The product must show only normal handling; damage caused by careless handling is not covered.
- Products where hygiene is a concern must be thoroughly cleaned before initiating the return process.
- Any defects must be reported immediately upon receipt of the product.
- We reserve the right to charge the customer for shipping costs.
Returns are processed within 7 working days, and if all conditions are met, the return will be officially accepted within this period.
We reserve the right to reject returned items if we suspect that they have been used or damaged without our responsibility.
How do I return my order?
If your order meets the above conditions, follow these steps to start the return process:
- Send an email to: info@byronbay-essentials.com
- Include the following details in your email:
- Order number
- Reason for return
- A photo of the product (in case of damage)
- Your full name
- Your address
We will then contact you with the correct return address.
Do not send the return to the sender’s address. We will provide you with the correct return address once you have contacted us.
The customer is responsible for covering the return shipping costs.
Right of Withdrawal
Consumers have the right to withdraw from a purchase under the following conditions if they are private individuals entering into a legal transaction for purposes that are not primarily related to their professional activity.
A. Withdrawal Conditions
Right to Cancel
You have the right to cancel your purchase within 14 days from the day you, or a third party designated by you (excluding the carrier), receive the final item in your order.
As we operate with a fully automated system, orders are processed immediately after they are placed. Therefore, once an order has been shipped, we cannot stop the shipping process, and a refund will only be possible after the items have been received.
To exercise your right of withdrawal, you must inform us (byronbay-essentials.com) via a clear statement (e.g., via email) about your decision to cancel your order. The cancellation will only be considered complete once we have received the returned items.
The cost of returning the goods must be covered by the buyer.
Shipping & Cancellation
Important:
As our products are shipped from Asia, transit times may be longer, and we have no control over potential delays.
- If the order has already been shipped, cancellation is not possible.
- Please wait until you receive the goods, and then return them to us.
- You may, however, notify us in advance of your intent to cancel.
To ensure the fastest possible return process, please send us a shipping confirmation once you have dispatched the return.
Consequences of Withdrawal
If you cancel this agreement, we will refund all payments received from you, except for shipping costs (including any additional costs incurred if you chose a delivery method other than our standard free shipping).
- The refund will be issued without unnecessary delay and no later than 14 days after we have received both your cancellation notice and the returned goods.
- Refunds will be made using the same payment method as the original transaction unless otherwise agreed.
- No additional fees will be charged for the refund.
ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.